Name: On Your Side

I can’t stop telling everyone how great this company is. Not only did they send beautiful flowers, AND a cake to my friend in Jilin, but they did it in about 4 hours! This company represents all that is great about a global economy. I’m located in California. Normaly it would take weeks to send a gift to my friend. And it might get stopped by customs (has happened). So this was perfect! And they have paypal! It was so easy. And they communicated with me quickly to resolve a problem. But it was already resolved before I could reply. I am 1,000% happy with how this went and my friend was so surprised for her birthday. I recommend them to everyone!

Awesome service. Delivered in the arranged day. No problems at all. Flowers looked great. Will definitely use again

I spent $100+ to send this bouquet of flowers to a friend. They look nothing like the picture online. My friend threw these in the trash can because they are so old, ugly and so poorly prepared. She said she thought I must have told you to grab a handful of whatever you could find and stuff it in a vase. If you want pictures, I have them. She's right! I trusted you to send a good quality arrangement and you failed. I want my money back or a replacement bouquet send immediately. If you can't handle this different bouquet, then send a huge bouquet of roses, but do something. If this is not taken care of, I will never use this service again! Please have someone contact me immediately with how this will be solved.

The process of booking online was easy and the qualities of the flowers delivered was acceptable. However, after adding an extortionate 33USD surcharge for Valentine’s Day, taking the total to around 105USD, the company failed to deliver the vase that should have come with the flowers. They also failed to deliver my personalized message to my loved one. This was very disappointing as there was no personalized touch and my partner had no vase to put the flowers in. I feel cheated out of my money and expect the company to provide a partial refund to account for the failure to deliver the whole product.