Name: 33 Champagne Roses

Placed the order early morning from the UK and was delivered the same day....wonderful service...

Order ID - 2006142338477 Date of Order June 15, 2020 The flowers were delivered in a timely manner. But one day later most of the petals have fallen off. The Roses appear to be very old and fresh. I have ordered many times and the bouquet always lasts for a week. But this time only one day. I am so disappointed. Is a replacement possible? Thank you. David

It was a long and questionable journey but my the birthday gift I ordered finally made it. Due in part to the tenacity and attentiveness of your representative named Sken. Please fix your app so it handles orders from international visa cards more smoothly. Paypal asked for my paypal info up front and then again at final order time. Some how we both must have gotten confused. I was trying to follow the process correctly but paypal took the money twice. Later they canceled one as a suspicious activity and finally after 24 hours approved the payment and the order thankfully was delivered even though not at the original time I requested. I also got a notice from paypal that my taxID had been changed. I don't know what yours or their software did to send that alert, but it scared me so I brought it to their attention. I think everything is safe and secure. I would have appreciated a live chat person when i needed them to resolve the problem. It was after your live chat hours though. When i tried again during hours i got no response before I gave up. Then because I sent an issue with my email, phone, and wechat ID, Sken contacted me on WeChat and we discussed options and resolved the problem.