Can I modify my order information after I've placed the order?
Please kindly note that you can’t modify any of your order information from “My account” when you have been placed an order. Log in your account to double check your order status, if your order status display as "Pengding" or “Payment received” or “ Payment Failed” , you may be able to contact our customer service. Please insure that your order ID and required editing information are ready when you contact our customer service. If your order status display as "Delivered” and "Processing", the shipping information will not be able to be changed.
Please check the below list regarding the meaning of each order status:
|Pending||Your order has been placed successfully, but transfer hasn’t completed.|
|Payment Received||We’ve received your payment and are beginning verification to ensure payment security.|
|Processing||Your payment has been confirmed and we are processing your order.|
|Update||There some problems on your order when delivering, please check your email and reply.|
|Delivered||Your order has been delivered to the destination.|
|Cancel||This order has been canceled.|
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